Product Technical Support: Our specialized technical support team provides swift and effective assistance and system troubleshooting via telephone, email, remote access, and on-site visits.
Remote Technical Support: We offer online remote system maintenance, ensuring professional technical support and efficient service without geographical limitations.
Fault Reporting and Handling: A global service hotline is available, with fault reports being assigned to the appropriate global region based on your location. Technical experts in that region conduct follow-up calls to gather detailed information, provide phone-based guidance, or arrange for on-site intervention until the issue is resolved.
Customer Notice
1. If you have special requirements for products, you need to provide the following instructions in the order contract:
Diameter requirements
Material of conveyed goods
Maximum load
Unit conveyor speed
Operating environment, temperature, and water exposure
2. The factory can configure various controllers and accessories according to your specifications.
3. For futures and ordering customers, please call the letter to tell the roller model, specifications, quantity, delivery time and place in detail.
Global After-sales Service System
WINROLLER is committed to delivering exceptional global after-sales support. Our comprehensive service network ensures rapid and effective assistance worldwide, with expert teams available through telephone, email, remote access, and on-site visits. From seamless remote maintenance to detailed fault resolution, our dedicated professionals are ready to address your needs promptly, regardless of location. Trust WINROLLER for reliable support and uninterrupted service, wherever you are.
