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China JIANG SU Winroller Technology Co., Ltd.

FAQ

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OUR FAQ
FREQUENCY AND QUESTIONS
Q1 :What payment methods does WINROLLER accept?

WINROLLER accepts two primary payment methods for international transactions: Telegraphic Transfer (T/T) and Letter of Credit (L/C).

Q2 :What's your lead time?

Generally speaking, our regular standard product will need 7-15 days, a bit longer for customized products. But we are very flexible on the lead time, it will depend on the specific orders.

Q3 :Do you have an individual design service for motor rollers?

Yes, we would like to design motor rollers individually for our customers, but it may need some mold developing cost and design charge.

Q4 :How can I get in touch with WINROLLER for more information?

For more details or inquiries, please contact our Overseas Marketing Department through the provided contact information on our website.

Q5 :What is WINROLLER’s approach to global logistics and delivery?

WINROLLER ensures timely and reliable delivery through a robust global logistics network. We coordinate with local and international partners to streamline the shipping and handling process.

Q6 :How does WINROLLER handle spare parts and maintenance?

We have a well-organized spare parts management system to ensure rapid availability and efficient logistics. Our goal is to minimize downtime and support your operations effectively.

Q7 :What kind of technical support does WINROLLER offer?

WINROLLER provides comprehensive technical support, including phone, email, remote access, and on-site assistance. Our team offer 24h service with system troubleshooting and maintenance.

Q8 :What is the process for ordering products from WINROLLER?

Orders can be placed through our regional offices or directly through our overseas sales team. We offer various support channels to assist with the ordering process.

Q9 :How can I become a global partner or agent with WINROLLER?

For inquiries about becoming a global cooperation agent or strategic partner, please contact our Overseas Marketing Department.

Q10 :Does WINROLLER have offices outside of China?

Yes, WINROLLER has offices in Beijing, Guangzhou, and Wuhan, as well as a global sales network covering North America, South America, Southeast Asia, Europe, the Middle East, and Australia.

Q11 :Where are WINROLLER’s manufacturing facilities located?

WINROLLER has manufacturing facilities in Jiangsu and Zhejiang, China.

Q12 :What certifications does WINROLLER hold?

WINROLLER is certified with ISO9001 and SGS quality systems, EU CE certification, ROHS certification, UL certification, and high-tech product certification.

Q13 :What is WINROLLER products’ application?

Our products are widely used in industrial automation, security checking machines, express logistics, and various other applications.

Q14 :What are WINROLLER’s main products?

WINROLLER specializes in producing high-quality conveyor rollers, DC motor drive rollers, DC gearless motor rollers and AC drum motor.