FAQ

Generally speaking, our regular standard product will need 7-15 days, a bit longer for customized products. But we are very flexible on the lead time, it will depend on the specific orders.

Yes, we would like to design motor rollers individually for our customers, but it may need some mold developing cost and design charge.

For more details or inquiries, please contact our Overseas Marketing Department through the provided contact information on our website.

WINROLLER ensures timely and reliable delivery through a robust global logistics network. We coordinate with local and international partners to streamline the shipping and handling process.

We have a well-organized spare parts management system to ensure rapid availability and efficient logistics. Our goal is to minimize downtime and support your operations effectively.

WINROLLER provides comprehensive technical support, including phone, email, remote access, and on-site assistance. Our team offer 24h service with system troubleshooting and maintenance.

Orders can be placed through our regional offices or directly through our overseas sales team. We offer various support channels to assist with the ordering process.

For inquiries about becoming a global cooperation agent or strategic partner, please contact our Overseas Marketing Department.

Yes, WINROLLER has offices in Beijing, Guangzhou, and Wuhan, as well as a global sales network covering North America, South America, Southeast Asia, Europe, the Middle East, and Australia.

WINROLLER has manufacturing facilities in Jiangsu and Zhejiang, China.

WINROLLER is certified with ISO9001 and SGS quality systems, EU CE certification, ROHS certification, UL certification, and high-tech product certification.

Our products are widely used in industrial automation, security checking machines, express logistics, and various other applications.

WINROLLER specializes in producing high-quality conveyor rollers, DC motor drive rollers, DC gearless motor rollers and AC drum motor.